Research
Scaling usability testing
What we were working on
A pilot study to evaluate how we can repeatedly increase speed, velocity, scalability, and effectiveness of usability testing methods for complex enterprise software systems.
What I did
I was lead designer, and leading efforts in finding ways how we can scale usability research in terms of velocity, and frequency, as well as getting more participants involved.
- Defined goals
- Identified various technological solutions
- Identified a pilot project to use for comparison during the evaluation
- Built a click-prototype
- Planned, executed, performed, and completed a moderated usability study with 5 internal participants within a week, and an unmoderated usability study with 38 internal participants (48 hours across 8 time zones)
- Communicated findings, conclusions and recommendations to stakeholder
Outcome
Overview of the different testing approaches in comparison to each other
- Identified a scalable solution for conducting usability studies with click-prototypes
- Did not find a scalable solution for enterprise systems that require data heavy operations and manipulations